Privacy Policy

This Privacy Policy explains how Bun Bounty ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website, app, or place an order with us, including orders placed via WhatsApp. By using our services, you agree to the practices described in this policy.

We are committed to complying with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with other applicable Indian data protection laws.

We may collect the following categories of information:

• Contact details: name, phone number, delivery address, and email address (if provided).
• Order information: items ordered, order value, order history, special instructions, and payment status.
• WhatsApp communication: messages exchanged with us through the WhatsApp Business platform for order placement, confirmation, and delivery updates.
• Payment information: we do not store your card, UPI, or net-banking credentials. Payments are processed by our third-party payment partner or collected as cash on delivery.
• Technical data: IP address, device and browser type, and basic usage data collected automatically when you use our website or app.

• To process, prepare, and deliver your orders.
• To send order confirmations, delivery status, and support messages via WhatsApp, SMS, or email.
• To respond to customer support queries and complaints.
• To improve our menu, website, and app based on ordering patterns.
• To detect and prevent fraud, abuse, or violations of our Terms & Conditions.
• To comply with applicable legal, tax, and regulatory requirements.

When you place an order or communicate with us over WhatsApp, your messages are processed through Meta's WhatsApp Business Platform. Meta may process this data in accordance with its own privacy policy, which is independent of ours. We only use this communication channel to manage your order and do not use it for unrelated marketing without your consent.

We share information only where necessary, including with:

• Delivery personnel, to fulfil your order.
• Payment processors, to complete online transactions securely.
• Service providers who help us operate our website, app, and order-management systems, under confidentiality obligations.
• Law enforcement or government authorities, where required by law.

We do not sell your personal information to third parties.

We retain order and communication data for as long as necessary to fulfil the purposes described in this policy, resolve disputes, and meet legal or accounting obligations. You may request deletion of your data as described in Section 8 below, subject to any legal retention requirements.

We use reasonable technical and organisational measures, including encrypted connections and access controls, to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may contact us to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data, where we are not legally required to retain it.
• Withdraw consent for non-essential communications.

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are as follows:

Name: [Grievance Officer Name]
Email: [grievance@bunbounty.example]
Address: [Business Address, City, Odisha, India]

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Email: [support@bunbounty.example]
Phone/WhatsApp: [+91-XXXXXXXXXX]